Question 1

Do you ship worldwide?

Accepted Answer

Yes, we offer international shipping. 
All orders are shipped from France.
Shipping costs and delivery times may vary based on your location.

Question 2

How can I track my order?

Accepted Answer

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order.

Question 3

Can I change my shipping address after placing an order?

Accepted Answer

Unfortunately, we can't change the shipping address once the order is placed. Please double-check your information before confirming your purchase.

Question 4

How do I use a discount code for an online order?

Accepted Answer

You can enter voucher codes in the order checkout.

Question 5

What payment options are available?

Accepted Answer

All payments and credits are processed in the currency underlying the purchase. We accept the following payment methods:
Credit Card (VISA, MasterCard)
PayPal

Payment options may vary depending on the country.

Question 6

Can I return or exchange an order?

Accepted Answer

We only accept returns and exchanges within 7 days of delivery for orders within the European Union (conditions may apply). Customers are responsible for covering the return shipping costs and must send the item to the address provided by us. The item must be in its original condition and packaging. Please contact us at hello@rdvstudios.xyz to initiate a return or exchange.

Question 7

What should I do if my order arrives damaged or defective?

Accepted Answer

If you have received a defective item or the wrong item in your delivery, we will assist you in resolving this as quickly as possible. Please contact hello@rdvstudios.xyz. Send us photos and a description of the defect. 
Please include your name and order number.
We will get back to you as soon as possible and find a solution.

Question 8

Who can I contact for help regarding my order?

Accepted Answer

Please email us at hello@rdvstudios.xyz regarding any questions you may have. We will do our best to respond within 48 hours.

Question 9

How long will shipping take?

Accepted Answer

Most orders are fulfilled in 2-5 business days. 
Delivery for Europe: 2-7 days.
Delivery for USA & Rest of world: 4-10 days.

FAQ